Please note: These terms of service are valid in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, and France.
Your Official Proof of Service
Keep your original proof of purchase for your new boxspring bed together with the service terms card(s) from the service set, or your original proof of purchase for your new boxspring bed with the registered certificate that you received by post or email. One of these combinations counts as your official proof of service.
What’s Covered?
Stain service
We clean the following stains from upholstered furniture fabrics:
All drinks, including:
- Coffee, tea, chocolate milk
- Coke and other sodas
- Wine, beer and liqueur
All foods, including:
- Spaghetti, soup
- Peanut butter, chocolate spread, jam
- Ketchup, mayonaise, curry
All bodily stains from humans and pets, such as:
- Transpiration
- Skin oils
- Blood
- Urine
- Vomit
- Feces
A stain? And do you have one of our cleaning products? Then use this first to remove the stain yourself. Didn’t work? Then report your stain within 3 days via allinhouse.nl. This ensures the best chance of a successful cleaning. Our Customer Care team is here to help.
Construction service
We offer the solution for the following problems:
- Removal of textile pilling
- Correction of excessive indentation in sleeping areas
- Repair, fastening or replacement of loose springs
- Repairing loose stitching
- Eliminating squeaks and creaks
- Securing loose connections
- Securing loose buttons
- Repair or replacement of broken framework
- Restoring and/or replacing of electrical parts like motors, transformers or batteries
- Fixing operating mechanisms
Exclusions
The following aspects are excluded from service:
- Improper use or abuse of the boxspring bed
- Characteristics inherent to normal use of boxsprings, such as wear and tear, pressure marks, and discoloration
- Stains or damage caused by chemicals, transport, delivery, or assembly
- The service is personal and non-transferable
- The stain service applies exclusively to the upholstered parts of the boxspring bed
- The service is not available for mattress toppers
Please note: All in House is not a cleaning subscription, it is a stain and construction service. Accumulated stains and general soiling are not covered within the service.
Do you have a stain or a problem that is not covered within the service? Then, if possible, we will work with you to find a good solution. As an All in House customer, you are eligible for the special All in House consumer rate. For prices or questions, please contact our Customer Care team at allinhouse.nl/en/customer-service. The terms and conditions on this website are a general summary. After registering your product, you will receive a personal certificate with the definitive terms of service that apply to you.