Terms of service Seating furniture
Please note: These terms of service only apply in the Netherlands.
Your Official Proof of Service
Keep your original proof of purchase for your new seating furniture together with the service terms card(s) from the service set, or your original proof of purchase for your new seating furniture with the registered certificate that you received by post or email. One of these combinations counts as your official proof of service.
What’s Covered?
Stain service
The most common stains are all covered within All in House:
For textiles/microleather, covered leather and open leather, we clean stains from:
All drinks, including:
- Coffee, tea, chocolate milk
- Coke and other sodas
- Wine, beer and liqueur
All foods, including:
- Spaghetti, soup
- Peanut butter, chocolate spread, jam
- Ketchup, mayonaise, curry
For textiles/microleather and covered leather (not for open leather), we also clean:
All bodily stains from humans and pets, such as:
- Transpiration
- Skin oils
- Blood
- Urine
- Vomit
- Feces
For covered leather only, we also clean:
- Stains from clothing (e.g., jeans)
- Stains from cosmetics (e.g., lipstick, nail polish)
- Ballpoint pen, washable ink, and glue
- Adverse effects caused by medication use
A stain? And do you have one of our cleaning products? Then use this first to remove the stain yourself. Didn’t work? Then report your stain within 3 days via allinhouse.nl. This ensures the best chance of a successful cleaning. Our Customer Care team is here to help.
Construction service
We offer the solution for the following problems*:
- Removal of textile pilling
- Stretching upholstery if excessively wrinkled or creased
- Reinforcing and/or filling fixed cushions if sagged excessively
- Reinforcing and/or filling of unattached (loose) cushions if sagged excessively
- Tightening girth straps
- Replacing or repairing nosag springs or inner springs
- Securing loose spring clips
- Repairing loose stitching
- Eliminating squeaks and creaks
- Securing loose connections
- Securing loose buttons
- Repair or replacement of broken framework
- Repair of manually adjustable mechanisms
- Craquelé effect (covered leather only)
- One-time repair of pet bite marks (covered leather only)
- Minor burn marks or holes (covered leather only)
*Please note: Electronic components are not covered under the standard construction service. If you purchased an E-Service package at the time of your furniture purchase, these may be covered separately.
Always ensure that someone of at least 18 years old is present and make sure a clean working environment is in order for our service specialist so he can do his job properly at all times. In addition, for their own safety, our service specialists should always wear work shoes inside the house. This way we make sure your furniture stays in peak condition. Together.
What is excluded from the service?
- Improper use or abuse of the furniture
- Characteristics that are part of furniture use, such as normal wear and tear, wear marks and discoloration
- Stains or damage caused by chemicals, transport, delivery, or assembly
- The service is personal and non-transferable
Please note: All in House is not a cleaning subscription, it is a stain and construction service. Accumulated stains and general soiling are not covered within the service.
Do you have a stain or a problem that is not covered within the service? Then, if possible, we will work with you to find a good solution. As an All in House customer, you are eligible for the special All in House consumer rate. For prices or questions, please contact our Customer Care team at allinhouse.nl/en/customer-service. The terms and conditions on this website are a general summary. After registering your product, you will receive a personal certificate with the definitive terms of service that apply to you.