Terms of service Boxspring beds
Your official proof of service
Keep your original proof of purchase of the new boxspring bed in combination with the terms of service or service card from the service set or your original purchase invoice of the new boxspring bed with the registered certificate you received by post or e-mail. One of these combinations is considered your official proof of service.
What is covered within the service?
Stain service
For textiles, we clean the following stains from:
All drinks, such as:
- Coffee, tea and chocolate milk
- Orange juice and other fruit juices
- Coke and other sodas
- Wine, beer and other alcoholic drinks
All foods, such as:
- Pizza and soup
- Peanut butter, chocolate spread, jam
- Chocolate and chips
Bodily stains from humans and pets, such as:
- Perspiration
- Skin grease
- Blood
- Urine
- Vomit
Construction service
We solve the following common problems caused by usage:
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Removing of textile pilling
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Remedying excessive indentation of sleeping areas
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Fixing, fastening or replacing loose springs
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Fixing loose stitching
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Fixing of squeaks and creaks
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Securing loose connections
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Securing loose knots
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Fixing or replacing broken framework
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Fixing or replacing electrical parts such as motors, transformers, batteries, etc.
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Fixing operating mechanisms
To increase the chances of a successful stain removal, it is important that we can provide you with quick service. We would therefore kindly ask you to always report your stain within 3 days of its occurrence.
Exceptions
The following aspects are excluded from service:
- Boxspring beds that have been used improperly, such as in cases of fault, intent and/or violence.
- Product- and material-related characteristics such as normal wear and tear, regular signs of use and discoloration.
